Bolton White Hotels and Apartments Job Vacancy Application Details | How To Apply
Job Vacancy Application at Guest Service Agent at Bolton White Hotels and Apartments Ongoing | How to Apply Online.
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Bolton White Hotels and Apartments Job Vacancies
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Details of Bolton White Hotels and Apartments Job Vacancy Position & How to Apply.
Bolton White Hotel is a leading hospitality company located in the heartland of Nigeria, approximately 30 minutes drive from the Nnamdi Azikiwe International Airport, and about 5 minutes drive from the International Conference Center/ National Assembly complex and the Federal Secretariat. The hotel has 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, a great cooling system in all rooms, a writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern, and Wi-Fi. Non-smoking rooms are available on request.
We are recruiting to fill the position below:
Job Title: Guest Service Agent
Location: Abuja
Employment Type: Full-time
Position Summary
- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.
- Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
- Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
- Greet guests in an efficient, courteous and professional manner.
Duties and Responsibilities
- Processes reservations by mail, telephone, or central reservation systems referral.
- Get vital information from guests to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
- Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
- Upsell additional facilities when appropriate
- Maintain up-to-date records of all guests in the house.
- Check out guests at the end of their stay, check billing instructions and collect payment.
- Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre etc.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the hotel’s credit policy and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advance deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Perform any other work as and when assigned by the management.
Job Requirements
- A Bachelor’s Degree or its equivalent.
- At least one (1) year of work experience.
- Previous hotel-related experience is an added advantage.
- Experience in Hotel software (Opera) and its functionalities.
- Must speak, read. Write, and understand the English Language.
Application Closing Date
15th June 2023.
How To Apply
Interested and qualified candidates should send their CV and Photograph to:
hrboltonwhitehotel@gmail.com
using the Job Title as the subject of the mail.
Note: Abuja resident only.
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