Bolton White Hotels and Apartments Job Vacancy Application Details | How To Apply

Filed in Jobs by on June 8, 2023 0 Comments

Job Vacancy Application at Guest Service Agent at Bolton White Hotels and Apartments Ongoing | How to Apply Online.

The Bolton White Hotels and Apartments recruitment application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates in Nigeria are published here on for free.

Bolton White Hotels and Apartments Job Vacancies


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Details of Bolton White Hotels and Apartments Job Vacancy Position & How to Apply.

Bolton White Hotel is a leading hospitality company located in the heartland of Nigeria, approximately 30 minutes drive from the Nnamdi Azikiwe International Airport, and about 5 minutes drive from the International Conference Center/ National Assembly complex and the Federal Secretariat. The hotel has 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, a great cooling system in all rooms, a writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern, and Wi-Fi. Non-smoking rooms are available on request.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Abuja
Employment Type: Full-time

Position Summary

  • Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.
  • Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
  • Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
  • Greet guests in an efficient, courteous and professional manner.

Duties and Responsibilities

  • Processes reservations by mail, telephone, or central reservation systems referral.
  • Get vital information from guests to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
  • Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
  • Upsell additional facilities when appropriate
  • Maintain up-to-date records of all guests in the house.
  • Check out guests at the end of their stay, check billing instructions and collect payment.
  • Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre etc.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all package plans.
  • Knows the hotel’s credit policy and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel’s policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advance deposit requirements.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Perform any other work as and when assigned by the management.

Job Requirements

  • A Bachelor’s Degree or its equivalent.
  • At least one (1) year of work experience.
  • Previous hotel-related experience is an added advantage.
  • Experience in Hotel software (Opera) and its functionalities.
  • Must speak, read. Write, and understand the English Language.

Application Closing Date
15th June 2023.

How To Apply

Interested and qualified candidates should send their CV and Photograph to:

using the Job Title as the subject of the mail.

Note: Abuja resident only.

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